Returns & Exchanges

We want you to love what shows up. If you don't, we'll make it right — that's our 30-day happiness guarantee.

Coffee & capsules

Taste is personal, and a roast that thrills one person can miss another. If a coffee or capsule isn't for you, get in touch within 30 days of delivery and we'll offer a replacement roast better suited to your taste, store credit, or a refund. Because coffee is a consumable food product, we can't resell an opened bag, but you don't need to ship it back to us to qualify — just tell us honestly how it landed.

Brew gear & accessories

Unused gear and accessories can be returned within 30 days in their original condition and packaging for a full refund of the item price. If an item arrives faulty or is damaged in transit, we'll replace it or refund it in full, including any return shipping — just send us a photo so we can help fast.

How to start a return

Contact us with your order number and a quick note about the issue. We'll reply with next steps within one business day. There's no automated maze to navigate and no restocking fee on faulty items.

Exchanges

Want to swap a roast or a size? Reach out and we'll help you exchange it — the fastest route is usually placing a new order for what you want while we credit the original.

Refund timing

Approved refunds are issued to your original payment method. Once processed, it usually takes a few business days to appear, depending on your bank or card provider. See our Refund Policy for the finer details.